The Marvel Rivals team recently announced, and then swiftly reversed, a planned partial rating reset for all players. This initial decision, unsurprisingly, met with significant player backlash. The prospect of regrinding to reach previously earned ranks and rewards understandably frustrated many players, particularly those with limited gaming time.
However, within 24 hours, the developers responded directly on social media, announcing a complete reversal of the rating reset. Following a major game update on February 21st, player ratings remained unaffected.
This rapid response and course correction showcases the importance of open communication and responsiveness to player feedback in the live-service game market. The Marvel Rivals team's proactive handling of this situation stands in stark contrast to many other games that have faltered due to poor communication and a lack of engagement with their player base. Their swift action is a refreshing example of effective community management.
